Refund policy
Delivery & Exchange Information
Delivery Policy
- Delivery Time: Standard delivery typically takes 3-5 business days, while express delivery takes 1-3 business days, depending on your location.
- Delivery Confirmation: Upon delivery, a confirmation email will be sent to you. Please ensure that someone is available to receive the package.
Exchange Policy
- Eligibility: Products must be unused, in their original packaging, and accompanied by a receipt or proof of purchase to be eligible for an exchange.
- Exchange Period: You can request an exchange within 14 days of receiving your order.
- Process: To initiate an exchange, please contact our customer service team at exchange@kinzafashion.pk with your order details. We will guide you through the exchange process.
Damaged or Defective Products If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund as per your preference.
Non-Exchangeable Items For hygiene reasons, certain products like personal care items may not be eligible for exchange. Please check the product description for details.
please contact us at aamir.whitesoul@gmail.com.