Delivery & Exchange Information
Delivery Policy
- Delivery Time: Standard delivery typically takes 3-5 business days, while express delivery takes 1-3 business days, depending on your location.
- Delivery Confirmation: Upon delivery, a confirmation email will be sent to you. Please ensure that someone is available to receive the package.
Exchange Policy
- Eligibility: Products must be unused, in their original packaging, and accompanied by a receipt or proof of purchase to be eligible for an exchange.
- Exchange Period: You can request an exchange within 14 days of receiving your order.
- Process: To initiate an exchange, please contact our customer service team at exchange@whitesoul.com with your order details. We will guide you through the exchange process.
Damaged or Defective Products If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund as per your preference.
Non-Exchangeable Items For hygiene reasons, certain products like personal care items may not be eligible for exchange. Please check the product description for details.
Contact Us For any delivery or exchange-related inquiries, please contact our customer service team at info@whitesoul.com.